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Terms and Conditions

The terms that apply to every Brunel Chauffeur Drive booking. Last updated 27 October 2026.
CONTACT US
CALL 1300 855 955
Mercedes-Benz S-Class corporate chauffeur car
OPERATOR
Private Label Chauffeur Drive Pty Ltd
ABN
11 668 475 929
BSP
437943
LAW
New South Wales
SECTION 1

About these terms

These terms apply to every booking with Brunel Chauffeur Drive, a trading name of Private Label Chauffeur Drive Pty Ltd (ABN 11 668 475 929), authorised booking service provider BSP437943 (“Brunel”, “we”, “us”). By confirming a booking, you agree to these terms on behalf of yourself and everyone travelling under your booking.
Contact: Level 35, Tower One, 100 Barangaroo Avenue, Barangaroo NSW 2000 · 1300 855 955 · res@brunelchauffeurdrive.com.au
Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
SECTION 2

Bookings

  • A booking is confirmed only when we send you a booking confirmation by email or SMS.
  • Bookings can be made online, by phone or email, through a corporate or hotel account, or through an authorised travel agent.
  • You must give accurate details: passenger names and numbers, pickup and drop-off addresses, a contact phone number, luggage, and flight or cruise details.
  • Check your confirmation and tell us straight away if anything is wrong.
  • All bookings are subject to vehicle availability.
SECTION 3

Fares and payment

  • All fares are in Australian dollars and include GST and applicable government levies.
  • The fare in your confirmation is fixed for the trip as booked. It changes only if you change the booking, or if extra charges under section 4 apply.
  • Hourly hire has a two-hour minimum. Tolls and parking are charged in addition to hourly rates.
  • Payment is by credit card at the time of booking, by bank transfer, or on invoice for approved corporate and hotel accounts.
  • Account invoices are payable within 30 days of the invoice date. We may charge overdue amounts to the card on file and recover reasonable collection costs.
SECTION 4

Extra charges

These charges apply only when the situation arises. We will tell you about them before or at the time they apply wherever possible.
  • Waiting beyond the free waiting time (section 5): $1.50 per minute
  • Extra stop or route change you request: quoted at the time
  • Extra or oversized luggage beyond the allowance: $10 per item
  • Child restraint: $18 per seat
  • Cleaning after soiling of the vehicle: from $150, plus damage at repair cost
SECTION 5

Pickups, waiting time and no-shows

  • Airport arrivals: we track your flight and your pickup time moves with the actual landing time. Free waiting time is 60 minutes after landing for international flights and 30 minutes for domestic flights.
  • All other pickups: please be ready at the booked time. Free waiting time is 10 minutes from the booked pickup time.
  • After the free waiting time, waiting is charged as set out in section 4.
  • No-shows: if you can’t be found at the pickup point and we can’t reach you on your contact number by the end of the free waiting time, the booking is treated as a no-show. The full fare is payable and the chauffeur may leave.
  • If you can’t find your chauffeur, call us on 1300 855 955 before leaving the pickup point.
SECTION 6

Changes and cancellations

  • Changes: you can ask to change a confirmed booking by contacting us. Changes depend on availability, and any fare difference may apply.
  • Cancellations by you: confirmed bookings are non-refundable. If you tell us before the pickup time that you can’t travel, you can rebook and use the amount paid for a trip within 6 months of the original travel date.
  • Cancellations by us: if we cancel your booking or can’t provide the service as booked, we will offer a full refund or another transfer of equal value, at your choice.
  • This section does not limit your rights under the Australian Consumer Law.
SECTION 7

Passengers and children

  • Children under 16 must travel with a responsible adult.
  • Every passenger must wear a seatbelt while the vehicle is moving.
  • Child restraints must be requested when you book, with each child’s age. Where the law requires a restraint and none was booked, the chauffeur may be unable to carry the child and the full fare remains payable.
  • Tell us when booking if any passenger uses a wheelchair or mobility aid, or needs extra help. Assistance animals are always welcome. Pets travel only by prior arrangement.
SECTION 8

Luggage

  • Each passenger may bring one suitcase and one piece of hand luggage. Extra and oversized items must be declared at booking.
  • Keep valuables such as cash, jewellery, passports and electronics with you.
  • Dangerous goods, flammable items, explosives and weapons are not allowed.
  • To the extent the law allows, we are not responsible for loss of or damage to luggage left unattended, items not declared at booking, or valuables placed in checked luggage.
SECTION 9

Conduct on board

  • No smoking or vaping in our vehicles.
  • Passengers must follow the chauffeur’s reasonable safety instructions.
  • The chauffeur may refuse to carry, or end the trip for, any passenger who is intoxicated, abusive, violent or acting unlawfully. The fare is not refunded in this case.
  • You are responsible for damage to the vehicle or soiling caused by anyone in your booking (section 4).
SECTION 10

Routes, travel times and lost property

  • The chauffeur chooses the route based on safety and traffic conditions. Your fixed fare does not change with the route taken.
  • Travel times on our website are estimates. Traffic, weather, road closures and events can cause delays. Allow enough time to check in for your flight or cruise.
  • We keep items found in our vehicles for 30 days. Contact us to arrange collection, or delivery at a charge.
SECTION 11

Liability and insurance

  • We provide our services with due care and skill.
  • To the extent permitted by law, we are not liable for indirect or consequential loss, including a missed flight, connection or cruise caused by events outside our reasonable control.
  • Where the law allows our liability to be limited, it is limited to supplying the service again or refunding the fare paid.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot lawfully be limited.
  • We recommend that all passengers have travel insurance for their trip.
SECTION 12

Complaints, accounts and privacy

Complaints: email res@brunelchauffeurdrive.com.au or call 1300 855 955 with your booking number. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If you’re not satisfied, you can contact NSW Fair Trading or the NSW Point to Point Transport Commissioner.
Corporate, hotel and agent account holders must keep their login details confidential and are responsible for all bookings made under their account.
We collect and use your personal information to provide and manage your booking, as set out in our Privacy Policy.
SECTION 13

Website, changes and governing law

  • All logos, images, content and trade names on our website, vehicles and materials belong to Brunel or its licensors and may not be used without our written permission.
  • We may update these terms from time to time. The version on our website when you confirm your booking applies to that booking.
  • These terms are governed by the laws of New South Wales, Australia.

Questions about a booking?

Email res@brunelchauffeurdrive.com.au or call 1300 855 955, 24 hours a day.
CONTACT US
CALL 1300 855 955